My account

I’ve forgotten my login and/or password, what can I do?

Don’t worry. First, check your Caps Lock because our passwords are case-sensitive. If you’re still having problems, simply select the forgot password button, provide your e-mail address used upon registration and follow the instructions.

Who can I contact if I have questions about my account?

The HotSlots support team will pleased to help you. Email support@hotslots.io.

How can I close my account?

No problem, simply contact our support team: support@hotslots.io.

Can I change my password?

Sure, of course. You can reset it by selecting the forgot password button.

Can I change my registered email address?

It’s possible to amend your email address once you logged into your user account under section ‘My account’ and ‘Edit profile’.

Is there any way I can check my account activity?

To see your wallet operations (deposits, withdrawals, bonuses) click here - Transactions.
For gameplay history click here - Game history.
For detailed information about your deposits and withdrawals click here - Payment history.

I think I may have a problem with gambling, what can I do?

For most people gambling is fun and entertaining but we also realise that gambling can be addictive and there is a risk you could develop an addiction. For a minority of gamblers, it becomes problematic once they spend more time and money than they can afford on gambling.

How can I get my gambling under control?

• Talk about it. Talk to someone you trust - your family or a friend. If that does not feel right for you, then please call professional support for confidential advice, if you contact us we recommend you to some as well.
• Take breaks, long or short, whatever you need. Just having some time away from games and bets can help you to see things differently.
• Set appropriate limits. You can set (deposit, wager, loss, session time) limits by contacting our customer support.
• Request Self-exclusion. If you find yourself not be able to control your gambling, organize a period of longer statutory break, known as a self-exclusion. Please contact our customer support to place it for you. For more information about our self-exclusions please contact our support or find more information on the responsible gambling tab here: Responsible gaming.

What happens when my self-exclusion period is up?

Your account will automatically unblock when any self-exclusion period expires.

Can I cancel my self-exclusion?

If you are really sure that you want to cancel your self-exclusion, you can contact our support to take a positive action to gamble again. You will be given 24 hours cooling off period before you can access gambling facilities.

I’ve emailed the Support Team, but haven’t heard anything back. What’s going on?

We aim to respond to most inquiries within 72 hours. If your inquiry requires a detailed investigation, please be patient as it may take a bit longer to get a response.

Accessibility Statement

Last updated: 30 June 2025

HotSlots is committed to making its website accessible in accordance with the European Accessibility Act (Directive (EU) 2019/882). This accessibility statement applies to: hotslots.io. We strive to ensure our website is accessible to as many users as possible. The following features are currently supported:

• Most of the website is navigable using a keyboard.
• Simple and understandable language is used throughout.
• Sufficient color contrast between text and background is maintained

Limitations

Despite our efforts, some parts of the website are not fully accessible:

• The website is not yet compatible with screen readers.
• Full keyboard navigation is not available on all pages and components.
• Users cannot currently resize text or use zoom functionality effectively across the site.

We acknowledge these shortcomings and are working towards improving them in line with accessibility standards.

Compliance Status

This website is partially compliant with the European Accessibility Act.

Feedback and Contact:

We welcome your feedback on the accessibility of our website. If you encounter accessibility barriers or need assistance, please contact us:

• Email: support@hotslots.io

We aim to respond to feedback within 15 business days.

Enforcement Procedure

If you are not satisfied with our response, you may contact The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).